Return Policy

Return Policy

Returns.

Except for any products designated on the Website as non-returnable or final sale, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is within that products distributor’s return policy and in their original condition. Shipping and handling costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. All returns are subject to a 10% restocking fee including items that have been purchased, but not shipped. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Please see Instructions below.

 

Return Periods.

Subject to return policies of the distributor of your product, we offer a Fourteen (14) day return policy from the purchase confirmation. Different products are subject to different return limitations and periods set by distributors. The distributor is indicated in your purchase confirmation. NOTWITHSTANDING ANYTHING TO THE CONTRARY, IF THE COMPANY DOES NOT HAVE RETURN RIGHTS FOR YOUR PURCHASE WITH THE DISTRIBUTOR, THE PRODUCT IS NON-RETURNABLE. All distributor policies are subject to change without notice.

 

Damages

 

DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

  1. Note any damages on the receipt.
  2. Refuse the shipment (if possible) so that it is returned to UM for freight claim processing.
  3. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible.
  4. If damaged item is accepted via UPS/Fed Ex Ground, contact: customersupport@uniwidemerchandise.com for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 24 hours, and alert Uniwide Merchandise Customer Support of the issue.
  5. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

 

Refused Orders

Buyers, Consignee will be responsible for a 20% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge is paid.

 

Lost Shipments

Track your shipment online. If it has been lost, please contact your sales@uniwidemerchandise.com

or customersupport@uniwidemerchandise.com

.

 

Obtaining RMA (Return Manufacturer Authorization) is required. Returning Products with no RMA will be subjected to shoulder the cost of shipping, handling and restocking fees. Please include the following information to your request.

  1. Account Number
  2. Company Name/Name
  3. Order Number/Reference Number/Confirmation Number
  4. Invoice Number
  5. Model Number
  6. Serial Number
  7. Outline of the problem

At  rma@uniwidemerchandise.com

 

 

Policies

  • Defective product must be in original factory carton with all original packing materials
  • The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
  • Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
  • Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
  • Uniwide Merchandise credits based on purchase price or current price, whichever is lowest.

Any deviation from return policies will result in the product being returned to you with no credit issued

 

Special Returns

Samsung CE: No returns for credit on TV, DVD/BluRay/VCR, Home Theater. Authorized customer service center for repair only. (800-726-7864)

ViewSonic: Returns limited to 30 days. Absolutely no exceptions. Serial number required.

Xbox:
Xbox Consoles - Distributors tracks serial numbers on all consoles. Defective return window is 30 days from original Uniwide Merchandise Invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Reseller will be billed for missing parts.

Xbox Live - Defective return policy is 30 days from date of invoice. Xbox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, Buyer will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, Xbox live communicator, and original box. Buyer will be billed for missing parts.

Xbox Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.

 

Warranties - In General

Product warranties are provided by the manufacturer. Uniwide Merchandise administers the individual manufacturer warranty, which may include returning defective products to Uniwide Merchandise, sending products to a factory authorized repair center, or factory direct returns. Uniwide Merchandise must abide by the return policies dictated by our Distributors and Manufacturers.